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Support contacts

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Support contacts

Mandatory registration

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To contact a regional support centre, you must be registered on e-paying.info and have ‘Access to support via Case Manager, phone or e-mail’. Without registration and/or access you will not be able to reach SWIFT Support for security reasons.

  • Register here.
    For more information, see the "How to register" page.
  • Request access to Support during registration or afterwards here.
    For more information, consult the User Guide.

With ‘Restricted’ access, you can use the Case Manager to view the cases you reported or for which you are the delegated contact.

With ‘Unrestricted’ access, you can use the Case Manager to view all cases in your hierarchy.

Both options require approval from your e-paying.info administrator.

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Telephone support

 

Registered users with access to Support can also contact a regional support centre by telephone for urgent matters. You will need your Support registration number and case reference for identification – and a faster, more personalised service. You can find your registration number in My profile.

Europe: Tel: +31 71 582 2822

Hong Kong: Tel: +852 2 852 8777

United States: Tel: +1 540 825 6056

SWIFT Customer Support Centre for CREST:
Tel: (UK only) 0845 9645 648 (then choose option 2)
Tel: (outside UK) +44 20 7849 0199

Online support

 

Users registered on e-paying.info with access rights to the Case Manager can receive 24-hour support.

All our online support services are grouped under mySWIFT.

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