Ordering products and services
Navigate the tabs on this page to place a new order for new products and services, change your existing configuration or terminate a product.
You can also find out about the different steps involved in the ordering process, from placing an order to requesting high priority or emergency handling.
Understanding the ordering process
Update your e-paying.info personal profile
Go to the 'Request Accesses' tab of your profile. Click on Edit, go to the 'Ordering and Billing Applications' section, tick the checkbox by ‘Ordering', ‘Order Status’ and ‘Configuration Changes’ and save. Approval is needed from your SWIFT administrator.
Place your order
Step 1: Complete the order details. Some fields are prefilled automatically; some provide a selection through a drop down menu. Mandatory fields are indicated by an orange triangle.
Step 2: Verify details and confirm the information provided in Step 1.
We will confirm receipt of the order. The person who placed the order will receive automated providing status updates. No order is binding until SWIFT has notified the customer that SWIFT has accepted the order.
Track your order
Check the status and details of your orders. Delete, cancel or clone existing orders using our online tracking tool.
Billing and invoicing information
For information about billing and invoicing, see the billing and invoicing section of the website.
Customer orders can be processed at one of three different priority levels: standard, high priority and emergency. Find out how to request emergency or high priority tracking for your order.
Order cancellation and modification
If you modify or cancel your order, a fee of EUR 1,000 per order will be incurred if manual rework is required by SWIFT. No cost is incurred for cancellations made within 24 hours of ordering.
Ordering tool Terms and Conditions
Use of this ordering service is subject to the SWIFT Ordering Service - Terms and Conditions.
Learn more about pricing and invoicing of SWIFT products and services.
Do you have any questions?
Contact us to find out how we can help you.