Ordering & Support

mySWIFT is your one-stop shop to help you manage your SWIFT products and services, keep track of your orders and invoices, and access online support.

Become a e-paying.info user

Notification Centre

Receive operational messages through this secure communication channel on mySWIFT. The Notification Centre enables you to reduce emails while staying up-to-date with operational news.

Please note that nothing will change for the Operational Service Status Notifications: they will continue to be sent through the usual channels and only if users have subscribed through the operational service notifications page.

Discover the Notification Centre

Our Support offering

Benefit from our wide range of Operational Services, ranging from our Knowledge Base to managing operations on your behalf.

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Other useful information

Knowledge Centre (User Handbook)
New and updated publications
Developer Resource

Secure Channel
Availability statistics

Friday, February 22, 2019 - 14:00 GMT Messaging & connectivity is functioning normally


Place a new order for products and services, change your existing configuration or terminate a product.

You can also find out about the different steps involved in the ordering process, from placing an order to requesting high priority or emergency handling.

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Order Products and

Change, replace & upgrade
Terminate and deactivate

Order Tracking and

Billing Information

From using our Online Billing Application to updating your purchase order reference, find out how you can manage your SWIFT billing information smoothly and efficiently.

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Online Billing application
Billing profile
Modify your invoicing setup

Tax Residence Certificates
Fixed Fee
Direct Debit

Contact Support

If you need to reach our Support Centre, you can find the contact information via the link below.

Contact information
Security Guidelines
How to register

SWIFT's Customer Security Programme

Customer Security Programme

The Customer Security Programme (CSP) aims to improve intelligence sharing throughout the community, enhance SWIFT-related tools for customers and provide an assurance framework



  • Programme description
  • Document centre
  • The latest security announcements